Do I need to leave OwnerRez to use CraftedStays?
No. OwnerRez stays your PMS — that's the entire model. CraftedStays runs as a conversion layer on top of your OwnerRez data. Listings, calendar, pricing, payments, and guest messaging all stay in OwnerRez. CraftedStays adds a polished, conversion-tuned website on your own domain.
Where does CraftedStays fit alongside what OwnerRez already offers?
OwnerRez handles the operations layer — listings, calendars, guest messaging, payments — and they do that beautifully. CraftedStays adds a dedicated conversion layer on top: e-commerce-grade website design, schema markup for AI search visibility, and your own branded domain. We complement OwnerRez's operations stack rather than replace any part of it. Most CraftedStays customers continue using OwnerRez's full feature set; we just give their guests a polished website to book on.
Where do guests check out — OwnerRez or CraftedStays?
CraftedStays integrates natively with OwnerRez's checkout. The browsing, listing, and search experience lives on your CraftedStays site, and when a guest is ready to book, payment and reservation creation run through OwnerRez's existing checkout — no third-party processor layered in between, no second account to reconcile. Reservations land in OwnerRez the same way they do today.
What payment processors does CraftedStays support for OwnerRez operators?
CraftedStays integrates with OwnerRez's native checkout. Payments settle the way they do today; CraftedStays adds zero markup on bookings.
Do guest reviews from OwnerRez appear on the CraftedStays website?
Yes. Guest reviews and star ratings sync from OwnerRez automatically. Written reviews, ratings, and reviewer details flow into the CraftedStays site so guests see real social proof on listing and property pages. New reviews appear on the website without manual republishing.
What happens to bookings already in OwnerRez?
Nothing changes. Existing bookings stay in OwnerRez. New bookings from your CraftedStays site flow back into OwnerRez in real time, so your operations team works in one place. We don't take a cut of bookings; you keep the full guest payment minus standard payment processing fees.
How long does the OwnerRez direct booking website build take?
Most operators are looking at their first preview within 15 minutes of connecting OwnerRez, and live within a week. Compared to a custom WordPress agency build (8–14 weeks, $15k–$50k), it's a different tier of speed.
Can I move my existing domain?
Yes. Bring your existing domain (yourbrand.com) and we'll handle DNS + SSL. If you have an existing site, we'll set up redirects so your SEO equity transfers cleanly.
What if OwnerRez changes their API?
That's our problem, not yours. We maintain the integration. OwnerRez API changes are handled by our engineering team without you needing to lift a finger.
How does CraftedStays optimize for AI search visibility?
Every CraftedStays site ships with schema markup (Article, FAQPage, Organization, Quotation, Product/Offer, BreadcrumbList) on every commercial page. FAQ accordions are structured for AI engines to lift directly. Citation-friendly content patterns — named entities, dated quotes, specific data — are baked into the templates. We publish original quarterly research on what patterns ChatGPT, Perplexity, Gemini, and Claude cite, then build the findings into the platform.
