“Guest communication represents the face of the business.“ “Important” is an understatement to describe how valuable Guest Communication is to the entire experience of your previous guests, current guests, and prospect guests. This isn’t a secret whether you are a seasoned host, or a hungry learner to the short-term-rental industry. Together, we will list and emphasize the important details that a host should incorporate into the communication we are preparing to send. In this article, we unveil and dissect the art of guest communication, its timing and maneuver. WHO ▪️ WHERE ▪️HOW Who? “Who are your Ideal Guests?“ Kids love playgrounds, business travelers would appreciate their own workspaces, couples would look for places where they can have privacy, and large dining tables would attract a large group of guests. Firstly, identifying WHO your Ideal guests are, would definitely narrow down your reach. This enables you to be more focused and tailor fit your message according to your guest avatar.  By doing so, we can provide more details, photos, and highlights on what these guests would like to hear and know about your listing. Where? “Where are you planning to communicate with them?“ Once you have identified who your ideal guests are, we then proceed to choose the channel/s where we would like to reach-out to them. This stage is the most crucial part of the entire guest communication process as this determines the success of the engagement of your guest communication. How? “How are we going to communicate with them?“ Sky’s the limit for your creativity. Following a few episodes of Direct Booking Simplified Podcast, some of our guest-stars who are also property owners, shared their best practices on how they reach out to their guests. If you’re interested in more tips on how to drive more bookings by targeting past guests and other tactics, download our free ebook. Start crafting personalized sequences and impactful broadcasts today to enhance guest experiences and boost your vacation home rental property’s success. Send customers directly to your own direct booking site rather than the OTA when crafting these emails. 

Email marketing is a powerful tool for vacation rental owners to engage with guests, building relationships, and boost direct bookings. Understanding the nuances between sequence and broadcast emails can significantly enhance your strategy and effectiveness in reaching your audience. Sequence Emails VS Broadcast Emails Sequence Emails – deployed as a series, nurturing leads and relationships by showcasing expertise, providing destination insights, and guiding guests beginning from long before their arrival and extends well beyond departure, with personalized content. On the other hand; Broadcast Emails – are singular messages sent to your entire audience, ideal for promoting events, seasonal festivities, calendar availability updates, and time-sensitive offers within the area of your listing. These messages have the power to inform, entice, and convert potential guests into delighted visitors. Mastering these distinct email types allows vacation rental marketers to strategically communicate with their audience, ultimately increasing direct bookings and enhancing guest satisfaction. Sequence Emails: Building Lasting Relationships When to Use and What to Include in Sequence Emails: 1. Pre-Arrival Excitement: 2. During Their Stay: 3. Post-Stay Gratitude and Feedback: 4. Ongoing Engagement: Key Elements of Effective Sequence Emails Broadcasts Emails: Timely Updates and Promotions When to Use and What to Include in Broadcast Emails: 1. Promoting Events and Seasonal Festivities Timing: 4-6 weeks in advance Purpose: This lead time allows guests to plan their trips around special events or seasonal festivities. Whether it’s a local festival, holiday celebration, or cultural event, sending your email 4-6 weeks ahead ensures your guests can secure their accommodation early and make the most of their visit. 2. Calendar Availability Updates Timing: Bi-monthly or as significant changes occur Purpose: Keeping your guests informed about availability changes is crucial for maintaining interest and bookings. Regular updates ensure that potential guests are aware of open dates and can plan accordingly, maximizing your occupancy rates. It is also a great way to promote availability due to last-minute cancelations. 3. Time-Sensitive Offers and Discounts Timing: 2-4 weeks before the offer expires Purpose: Urgency is key when promoting time-sensitive offers. By sending emails a few weeks before the offer ends, you create a sense of urgency and encourage guests to take action quickly. This approach often results in higher conversion rates and bookings. 4. Local Area Highlights and Attractions Timing: Seasonally or as new attractions/events emerge Purpose: Highlighting local attractions and activities helps guests plan memorable experiences during their stay. Whether it’s a new restaurant opening, a popular hiking trail, “Taylor Swift” may have a concert in town, or a special exhibition match between “Mayweather and Pacquiao”, timely updates ensure your guests are well-informed and excited about their upcoming visit. 5. General Updates and Announcements Timing: Monthly, quarterly, or whenever significant Purpose: Keeping your audience informed about general updates, property improvements, or new amenities enhances their perception of your rental property. Regular communication also reinforces your brand presence and keeps your property top-of-mind for future bookings. Best Practices for Effective Broadcast Emails Conclusion Incorporating both sequences and broadcasts into your email marketing strategy can transform how you engage with guests and maximize your vacation rental bookings. Sequences build trust and loyalty over time, while broadcasts capitalize on timely opportunities to drive immediate action. By mastering these two types of emails and tailoring them to your business’s unique strengths, you can create a cohesive and effective communication strategy that keeps guests coming back year after year. Start your direct booking journey Start crafting personalized sequences and impactful broadcasts today to enhance guest experiences and boost your vacation home rental property’s success. Send customers directly to your own direct booking site rather than the OTA when crafting these emails. If you need help getting your direct booking site up, start your CraftedStays 14-day free trial and start owning your bookings Get started today and get $30 off your first 12 months.

In the dynamic realm of vacation home rentals, securing direct bookings is crucial for sustained success. As an independent host who’s pretty much hands on with the social media marketing of your own listings, harnessing the power of data-driven insights can significantly enhance your marketing strategy. One powerful tool in your arsenal is creating a look-alike audience using StayFi, which allows you to leverage past guest data to attract new potential guests who share similar characteristics. Let’s explore the reasons and methods through which this approach can enhance your marketing endeavors. Understanding the Significance StayFi, a platform designed to enhance guest experience through WiFi connectivity, also doubles as a valuable data collection tool. By capturing guest information such as names and emails during their stay, StayFi enables you to build a database of past guests. This database becomes invaluable for future marketing initiatives, including the creation of look-alike audiences. Traditional methods of attracting traffic to your direct booking site often involve generic audience targeting on platforms like Facebook. While effective to some extent, these methods lack the precision and specificity that a custom audience derived from past guests can offer. Here’s where creating a look-alike audience becomes pivotal. The Importance of Look-alike Audiences A look-alike audience essentially mirrors the characteristics of your existing customer base. By identifying common traits among your past guests—such as demographics, interests, and behaviors—you can pinpoint potential new guests who are likely to resonate with your vacation rental offerings. This targeted approach not only increases the relevance of your marketing campaigns but also maximizes your return on ad spend (ROAS) by reaching potential guests who are more inclined to convert. Steps to Create a Look-alike Audience Using StayFi For More tips and for the video tutorial on the suggested steps, you may click on the Facebook Icon and join the group Airbnb, VRBO, & Direct Bookings-Marketing, Bookings, and Revenue Management Benefits and Conclusion Creating a look-alike audience using StayFi not only optimizes your advertising efforts but also enhances your ability to attract high-quality leads. By leveraging the power of data collected through StayFi, you can refine your targeting strategies, minimize ad spend wastage, and ultimately drive more direct bookings for your vacation rental property. In conclusion, integrating StayFi’s guest data with Facebook’s advertising capabilities empowers you to reach a curated audience that is predisposed to engage with your vacation rental offerings. This strategic approach not only boosts the effectiveness of your marketing campaigns but also fosters long-term guest loyalty and satisfaction. Embrace the power of data-driven marketing today to elevate your vacation rental business to new heights. Start your direct booking journey Start crafting personalized sequences and impactful broadcasts today to enhance guest experiences and boost your vacation home rental property’s success. Send customers directly to your own direct booking site rather than the OTA when crafting these emails. If you need help getting your direct booking site up, start your CraftedStays 14-day free trial and start owning your bookings Get started today and get $30 off your first 12 months.

CraftedStays has been admitted to Google for Startups Cloud Program to bring reliable Direct Booking to more hosts. As part of this partnership, CraftedStays has access to engineering teams inside Google, training programs to Google’s suite of solutions, and access to Google’s reliable cloud infrastructure.  CraftedStays will be working with the Google team to explore how generative AI can be leveraged in the short-term-rental space to improve the guest experience and provide hosts with better tools to run their better business. CraftedStays has rebuilt its entire infrastructure on Google Cloud to ensure hosts have reliable uptime for their sites. All users are on CraftedStays new infrastructure and benefit from its new performance standards. Be on the lookout for new developments as CraftedStays and Google Cloud work together to bring more solutions to short-term-rental hosts. 

Having a direct booking site is just the start. In today’s competitive rental market, merely having a direct booking site isn’t enough to ensure success. To drive direct bookings effectively, hosts must understand and manage the different types of site traffic they encounter. Let’s delve into the key categories: While there are additional methods like referrals and sponsorships, focusing on these four traffic sources is recommended for most hosts. It’s essential to recognize that no single method guarantees a surge in direct bookings. Tailor your approach based on your property type and ideal guest profile. Understanding how your ideal avatar plans for their trips, and the places they discover content, will help you maximize the traffic coming to your direct booking site. For instance, unique accommodations lend themselves well to social sharing, while properties in popular tourist spots benefit from informative content creation. Consistently publishing blog posts can attract travelers seeking valuable insights. Above all, adopt a strategic approach and continuously evaluate your efforts’ impact. Some strategies may yield results over time, so patience and adaptability are key. Once visitors land on your site, optimizing conversion rates is crucial. Guests should feel confident booking directly with you. Consider updating your site and working with someone who understands the space well. CraftedStays is a great place to get your direct booking site up and running, but more importantly, converting those traffic into bookings.