Getting more repeat bookings with text and email marketing with Sam Mistretta
Sam is a short term rental operator with properties in 5 markets and is the founder of GoSTRMarketing, the done-for-you str marketing firm focused on getting repeat bookings through email and text campaigns. Podcast Summary In this podcast with Sam Minstretta on utilizing email and text marketing for vacation rentals, several key insights emerged. Firstly, the combination of text messages alongside emails proves significantly more effective than relying solely on emails. Texts boast impressive open rates (98%) and rapid readership (90% within 3 minutes), highlighting their potential for quick and impactful communication. Secondly, consistency emerges as a crucial factor for success. While initiating strong campaigns is feasible, maintaining momentum over time requires systematic and regular outreach efforts, which in turn yield compounding results. Furthermore, personalization emerges as a cornerstone strategy. Tailoring communications to include the guest’s name, property details, and reminders of past stays enhances engagement and fosters a sense of connection. Importantly, offering value beyond mere promotions is emphasized. Providing local insights, restaurant recommendations, and event suggestions enriches the guest experience and fosters a sense of community. Leveraging existing data, such as past guest contact information, is highlighted as a valuable resource with significant revenue potential when utilized effectively. Lastly, maintaining a positive mindset and visualizing goals are underscored as crucial for success when embarking on direct booking efforts. Tracking key metrics like unsubscribe rates and click-through rates enables optimization over time. However, the true power lies in consistently expanding and nurturing the guest database year after year. By implementing these strategies, vacation rental marketers can enhance their outreach efforts and cultivate lasting guest relationships. Essential Highlights Here are a few key takeaways from the podcast with Sam Minstretta about using email and text marketing for vacation rentals: Follow Sam on instagram @samuelmistrpm Transcription The email by itself, I’ve tried that before and, um, just email marketing alone. And that took a little longer to kind of gain traction. But whenever we started doing the text and email marketing, I mean, it was within days Hey there, welcome back to direct booking simplified, where we break down the strategies and tactics to win in direct bookings. And on today’s show, we have Sam and Shada. He’s an SDR operator with properties in five markets and is the founder of go STR marketing and SDR marketing firm focused on email and text marketing. Today he’s going to walk us through how he leverages email and text marketing to win more repeat bookings for his portfolio and his customers. So let’s bring him in. Hey, Sam. It’s, uh, it’s great to have you on the show. Yeah, Gil. Thanks for having me, man. Excited to be here. How things been for you? It’s been, it’s been good. It’s been good. Um, we did a whole bunch of releases on craft to stays a few weeks back, new templates, new additions, um, onboarded a whole bunch of new customers. So it’s been, it’s been really good there. I, I definitely can’t complain. Yeah, that’s awesome, man. I think it’s so cool what you guys are doing. What’s been, what’s been up with you, man, just, um, trying to, trying to do the best at, at we can, both in the short term rental side of the business and then also helping people drive some direct bookings, man. So, um, yeah, just fulfilling those bookings for the summer, doing the, uh, revenue management things on one end and then, uh, really the team’s kind of been doing that. So we’ve got a great team, uh, that’s helping me while my main focus is over on, you know, the go STR side. Uh, just, just helping people reach out to those contacts and rekindling those relationships so they can be, you know, bookers for life, man. So go STR has been keeping me busy. All good. Yeah. I live also the dual world of Um, being, uh, being a host, being a full time host and a full time, uh, entrepreneur as well, too. Um, I find that now I have less mind space to tend to like the day to day of hosting. Um, but I, I try to carve out like the beginning of my days to like take care of all of my hosting stuff so I can then focus on just the business thereafter. But it’s, it’s challenging. It’s challenging. It’s a great plan. Time blocking, you know, I love it. Do all the same, but. It’s so easy for one thing just to kind of spin off, but yeah, it’s just awareness. I guess, you know, I mean, like, I feel like if I don’t spend the time in the morning to do the SDR stuff, then it, I think about it. It’s in my mind, it’s implanted in my mind for the rest of the day. So I do take, make sure that everything is running. I’m checking my pricing for at least like 10, 15 minutes in the morning just to make sure that like, I don’t have to worry about for the rest of the day. Absolutely. Yeah. How’s, how’s your properties been, um, on your side? Um, have they, is it looking as, as good as it was last year? Or are you seeing a change this year around? Yeah, man. Uh, actually I had the best January I’ve ever had. It’s typically, uh, I’m in five different markets, so it’s kind of different. I’m in two beach markets and, um, um, Three, well, I guess three beach markets in, in two kind of, uh, I guess college towns, I guess you could say all along the Gulf coast. So, um, man, uh, January is typically the slowest month. We’ve had the best January we’ve ever had. I think we were up like 40 percent over last year. It’s crazy. It’s crazy, man. And then, um, February was good. It was just up 8%, but, uh, Feb, uh, March is, March is looking pretty good. So, so I




