Each week, we sit down with seasoned property managers and direct booking practitioners. We learn the tactics they used to break free from OTA dependence, how they built brands their guests trust, and what's actually working in 2026.
The Booked Solid Show is hosted by Gil Chan, founder of CraftedStays. Every episode is a long-form conversation with a property manager, PMS founder, or direct booking practitioner who has actually moved the needle.
We dig into the specifics — what they tried, what worked, what didn't, and what they'd do differently. No surface-level talking points, no recycled advice. The episodes you'll find below are the playbook for hospitality, operations, and direct bookings in the AI-search era.
If you've moved the needle on direct bookings — or learned a hard lesson worth sharing — we want to talk to you. Email Gil and we'll get a recording on the calendar.
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